Phlebotomists are responsible for collection of the laboratory specimens for analysis through direct interaction with the patients. The laboratory relies on the phlebotomy technician to accurately identify the patient and competently collect blood samples to produce quality laboratory results. The phlebotomist must create an atmosphere of trust and confidence with the patient, while drawing blood specimens in a proficient and safe manner.
A phlebotomy technician must enjoy the challenge of working with a wide variety of people and be able to communicate effectively with them. They represent the face of the laboratory not only to the patients they serve, but also the other health care professionals whom they interact with daily. Individuals with proven customer service skills and excellent phlebotomy technique will prosper in this career. Phlebotomists must set high standards for themselves and be deeply committed to quality health care delivery.